Customer experience

Can time to first contact predict how well an adjuster will handle a claim journey from start to finish?

USAA tops Forrester list with 'moderate' performance on trustworthiness.

Life and health insurers using tech-powered marketing technique to nudge policyholders.

Property and casualty insurers can benefit from tools and data that enable them to assess damage and address claims quickly.

Insurance Technologies rebrands as Hexure, and more news.

The Hartford, Chubb, Aflac and more hiring news.

Progress on cybersecurity measures lowers insurance market risks and stresses.

Chubb survey, digital insurance platform find concerns among insureds and more rules on the way

The two companies announced a multi-year plan to co-develop pet health and protection solutions.

Progressive scored second and Nationwide was third.

Progressive and State Farm scored second and third in overall mobile, web.

Market pressures, increasing threats and low awareness dragging on efforts

Actuaries are the bridge between insurtech and the insurance industry.

Automated tools may seem threatening to agents but tech can improve the ways they work.

Inflation is changing the insurance industry with a new focus on telematics and increased insurance shopping for better pricing.

Digitizing helps life insurers reduce costs, expand outreach and accessibility, and inform underinsured populations.

Final installment of insights and news from ITC.

More insurance news: HUB and Ethos; POM Insurance and vipHomeLink.

Roadside assistance has an outsized effect on the customer experience.

Amica Mutual ranks highest in customer satisfaction for homeowners and Nationwide ranks highest for renters.