Customer experience

Company's service reps will get a single view of policyholders' accounts and more transparency from Guidewire, Salesforce collaboration, says CIO.

The digital giant's involvement with an Indian insurtech doesn't mean it will be selling policies soon, but does give insurers something to think about.

If carriers don't refine their company for a new era, they can't operate as efficiently and profitably as is possible.

Amelia platform from IPsoft has been involved in more than 3 million customer conversations since September.

Carriers are looking to see a return from tech investments quicker with external players eyeing the market, says Capgemini.

Bradley Bodell has also worked at MetLife in various technology roles.

Infosys partnership will help the life insurer realize customer service and data mastery goals, says CEO Brooks Tingle.

Technology platform uses third-party data to reduce the amount of input required of agents.

Miguel Edwards is responsible for digital customer experience improvement in his new position.

Carriers must compete on insights from consumer information, not just the convenience of digital-app services.