Customer-centricity

Creating an open API architecture gives mid-size agencies the modern, digital-first tools to compete with larger insurance players.

Using technology and automated underwriting allows insurers to build bridges to know the customers personally, say panelists.

But there are still areas where carriers are falling short digitally, according to market research firm's experience study.

Insurers must listen to their customers and deliver on their expectations before someone else does, says Aflac exec.

Conversational technologies are becoming attractive supplemental channels for insurers.

Insurtechs have pointed the way toward the type of flexibility in contract lengths customers have begun to demand.

Insurer will develop a service aimed at reducing distracted driving on the automaker's Dream Drive platform.

Owned by a South African insurance company, the backbone for John Hancock's behavior program is launching a bank, using its data in different ways.

Technology must simply be one of the ways we create a seamless and positive customer experience.