Jeff Goldberg has spent his career as an IT executive, analyst, and entrepreneur in the insurance industry. He has led IT organizations at Marsh & McLennan and NIP Group and worked as an advisor to hundreds of insurers while at Datos Insights and Celent. Currently, he runs an insurer CIO Study Group and serves as an independent advisor to technology providers such as Socotra.
Insurance companies can provide peace of mind and budget relief through innovating on how they partner with their customers to provide services and by leveraging advanced technology solutions.
Agree before going into a conversation about innovation exactly what “innovation” means to the people in the room.
Some want to move away from profit sharing with insurer partners or backers, especially in personal lines with thin margins.
Conversational technologies are becoming attractive supplemental channels for insurers.
Single-tenant SaaS has the same long-term scaling problem as on-premise deployments: every client’s system running on a slightly different branch of the codebase.
Across the industry, carriers report that basic third-party data capabilities are common and that pilot activity is high.
A chatbot might very well be a slower interaction than a well-designed portal, but there is other value.
The transition to cloud inevitably changes an organization’s daily business.
While it is possible to pair robotic-process automation technology with machine learning technology, it’s important to consider them separately.
We have seen solutions with a specific focus are easier to utilize in practice than general solutions that look to leverage an emerging technology for multiple use cases.