Britain’s largest insurer is benefiting from an expanding middle class and growing insurance coverage in Asia, where it gets about a third of its earnings.
It’s important that both RPA service providers and their corporate clients keep in mind the one major roadblock to successful automation is employee fear.
Insurers have been accustomed to the current market realities of relatively low premium growth, rising loss costs and ever-increasing customer expectations.
When RPA platforms are integrated with chatbots, they open the possibility for chatbots and voice bots to handle more complicated, less routine driven tasks in real time.
Carriers enter the new year with a sense of urgency to deploy faster, higher-impact capabilities aimed at enhancing underwriting, claims and customer interaction, says Aite Group.
