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Remote processing and customer service investments are up, according to new research from Celent.September 18
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Most businesses find robotic process automation effective but difficult to deploy and maintain, according to new research.October 2
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Machine learning and RPA are among the cognitive computing technologies that will help insurers win in a changing market.April 17
Senior directorWillis Towers Watson
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Dogan Kaleli, leader of the program business, finds opportunities to pilot various emerging techs in his role and beyond.March 13
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Compared to peers in banking, insurers are behind the digital curve, but the gap is narrow and in some areas insurers are leading.March 7
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Getting started with RPA may look different from business to business, but designing a proof-of-concept project is often the best way to jumpstart RPA efforts in your organization.December 21
Chief strategy officerKofax
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Competitive pressures mean insurers are highly incentivized to automate more processes where they can to meet customer expectations, says KPMG.December 10
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Representatives of multiline insurersNovember 29
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Expect to see major changes in how organizations use AI, the rise of new ‘digital workers’ and increased competition for data professionals with AI skills, says Forrester Research.November 21
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Rising demand for business process automation through the use of artificial intelligence and software robots are expected to be a key trend for market growth.October 9
