RPA

Remote processing and customer service investments are up, according to new research from Celent.

Most businesses find robotic process automation effective but difficult to deploy and maintain, according to new research.

Machine learning and RPA are among the cognitive computing technologies that will help insurers win in a changing market.

Dogan Kaleli, leader of the program business, finds opportunities to pilot various emerging techs in his role and beyond.

Compared to peers in banking, insurers are behind the digital curve, but the gap is narrow and in some areas insurers are leading.

Getting started with RPA may look different from business to business, but designing a proof-of-concept project is often the best way to jumpstart RPA efforts in your organization.

Competitive pressures mean insurers are highly incentivized to automate more processes where they can to meet customer expectations, says KPMG.

Representatives of multiline insurers

Expect to see major changes in how organizations use AI, the rise of new ‘digital workers’ and increased competition for data professionals with AI skills, says Forrester Research.

Rising demand for business process automation through the use of artificial intelligence and software robots are expected to be a key trend for market growth.