RPA

Remote processing and customer service investments are up, according to new research from Celent.

Most businesses find robotic process automation effective but difficult to deploy and maintain, according to new research.

Machine learning and RPA are among the cognitive computing technologies that will help insurers win in a changing market.

Dogan Kaleli, leader of the program business, finds opportunities to pilot various emerging techs in his role and beyond.

Compared to peers in banking, insurers are behind the digital curve, but the gap is narrow and in some areas insurers are leading.

Getting started with RPA may look different from business to business, but designing a proof-of-concept project is often the best way to jumpstart RPA efforts in your organization.

Competitive pressures mean insurers are highly incentivized to automate more processes where they can to meet customer expectations, says KPMG.

Representatives of multiline insurers

Expect to see major changes in how organizations use AI, the rise of new ‘digital workers’ and increased competition for data professionals with AI skills, says Forrester Research.

Rising demand for business process automation through the use of artificial intelligence and software robots are expected to be a key trend for market growth.

Robotic process automation is helping the company reduce employees' workloads of mundane and repetitive manual tasks.

While it is possible to pair robotic-process automation technology with machine learning technology, it’s important to consider them separately.

World Economic Forum report including Ping An Insurance (Group) Co.’s OneConnect financial-management portal.

Formed in February, the 21-member group pursues digital tech to gain competitive advantage.

Like all other insurers, health payers can reap the rewards of digital transformation and emerging technologies.

Many carriers apply data analytics and artificial intelligence to stay on top of workforce requirements.

Many carriers face major roadblocks when it comes to finding the right skills and talents for digital adoption.

But only about 8% of insurers have fully automated some part of their processes, according to Capgemini survey.

Automation Anywhere, Blue Prism and UiPath are among the best bets for RPA software, according to a new Wave report from Forrester Research.

It is relatively inexpensive for insurers to try out the technologies -- and not risk falling behind.