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The best way for insurers to maintain business continuity and thrive on the other side of current crisis is by getting smarter about people, processes and content.October 5
Chief innovation officerABBYY -
Climate change is now the second biggest worry overall, but the views vary geographically as it remains the top priority in Europe but falls to the third place in the U.S. and Asia.October 1
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Policyholders’ willingness to buy insurance from technology companies has increased from 2016 to 2020.September 22
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Remote processing and customer service investments are up, according to new research from Celent.September 18
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In the long term, a realignment of customer behavior will have a profound impact on life insurers.August 26
Global managing directorAccenture
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New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones.August 20
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The insurer's plans are rooted in understanding the customer journey, says Chetan Kandhari, SVP and chief innovation and digital officer for Nationwide.August 12
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Collaboration and digital transformation has had to adapt in the new world, says Amjed Al-Zoubi.August 5
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Commercial insurance companies and employers want to understand the current pandemic and how to mitigate the risk of future shocks.July 27
