Coronavirus

The NHL and 20 of its teams sued Factory Mutual last year after the insurer rejected their claims for compensation under a property clause of its policy.

Employers and employees don't agree on what a return-to-normal looks like in a post-COVID world. But to move forward with success, they must see eye-to-eye.

COVID-19 has shown us that technology can rapidly evolve to meet customer needs, in areas from contactless payments to digital banking to mobile wallets. However, we still see great disparities when it comes to the use of contactless and digital banking by low- to moderate-income (LMI) workers. The question is, will emerging tech in the post-COVID economy provide an opportunity to include new people in the financial system-- or leave them even further behind?

Companies talk about collaboration, serendipity, team building, and other generic values of co-working, but few have actually been able to specify or quantify what’s been lost in the shift.

To help insurers better understand COVID-19’s impacts, TransUnion recently conducted a survey of U.S. consumers with active auto, homeowners, renters and/or life insurance policies.

Has insurance's 'noble purpose' ever been more relevant to society than now?

The company is accelerating what it's been doing over the past four years to meet rapidly changing customer needs, says Ken Solon

Insurer is 'doubling down' on tech investment, with leadership buy-in across digital, says Abby Hosseini.

By executing the time-consuming and often tedious back-office processes that constitute much of agency work, automation can expedite agents’ workflows.

The global non-life insurance industry’s $2 trillion in capital won’t last in a “black swan” event, such as a cyber attack or another pandemic, that hobbles the global economy, experts say.

According to research from Life Happens, 67 percent of Americans say the pandemic has been a wake-up call for them to examine their finances – and to look into life insurance.

The pandemic has uncovered some little-known facts about remote work that insurers and related organizations can capitalize on.

Buoy Health, a startup that makes a widely used Covid-19 symptom checker, has raised $37 million from investors including the venture arms of major insurers Cigna Holding Co., Humana Inc. and UnitedHealth Group.

The industry has long talked about embracing digital technology — but the time for talk may be over.

The best way for insurers to maintain business continuity and thrive on the other side of current crisis is by getting smarter about people, processes and content.

Climate change is now the second biggest worry overall, but the views vary geographically as it remains the top priority in Europe but falls to the third place in the U.S. and Asia.

Policyholders’ willingness to buy insurance from technology companies has increased from 2016 to 2020.

Remote processing and customer service investments are up, according to new research from Celent.

In the long term, a realignment of customer behavior will have a profound impact on life insurers.

New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones.