Automation

Effective claims automation requires a cultural shift that prioritizes people, processes and strategic alignment.

Insurance companies can leverage Gen AI by balancing the business value and the human impact.

Automation is not a one-size-fits-all solution and can take many different forms.

Next year is anticipated to be a defining moment for the extensive adoption of automation and AI in the insurance sector.

A look at key advancements, benefits and future implications.

Why personalizing communication, building trust and offering 24/7 support will be crucial for the industry to attract Gen Z consumers.

A good customer experience reduces friction and enhances efficiency, while making a customer feel heard and appreciated.

Nationwide and Petco news, plus Chubb's StreamLabs launches Scout and more.

By embracing emerging technology like AI, auto insurers can future proof their businesses and stay competitive.