Claims

Artificial intelligence can act as an early warning system for claims professionals.

How deepfakes are impacting the insurance industry and how insurers are stepping up their detective game to combat fraud.

The 2024 U.S. Claims Digital Experience Study found that mobile apps yield the highest scores in customer satisfaction in claims reporting, submitting photos and receiving claims updates.

Fear and a lack of information can be key contributors to a keeping policyholders underinsured.

Paper checks can delay the claims payment process for policyholders, but many companies are still hesitant to move to a digital payment system.

Despite the buzz over AI's positive impact on claims, carriers may need to ramp up their anti-fraud efforts.

Despite increased cybersecurity awareness, greater spending on defense, and a maturing industry, cyber threats continue to accelerate at an unprecedented rate.

The primary point of impact correlates to the claims severity for EV and ICE vehicles, according to Mitchell's 2024 EV Collision Insights report.

A look at key advancements, benefits and future implications.

Insurance providers could use digital-based strategies like home management platforms and homeowner AI tools to reduce claims and increase customer satisfaction.