Practice management

The 160-year-old company is focused on ROI to keep it grounded, but does not see this journey as having an endpoint, according to Bill Pappas, head of global tech and operations at MetLife.

Matthew Madsen of Accenture recommends that insurance company leaders get more "hands-on" with AI and get staffs more fluent with AI.

Five insurtech CEOs share the advice they would give to their counterparts or themselves five years ago.

Half of consumers plan to use AI but also want an advisor who can relate to their life experience to review information at some point in the purchasing process, according to the Capgemini Research Institute and LIMRA.

With more insureds going to AI to do research, the workers' comp company chose to intercept them with a ChatGPT app.

The middle of a catastrophe is not the time to discover gaps in a disbursement process. Carriers should understand the complete path from claim approval to usable funds before claim volumes spike.

David Tobias, chief product officer at Nearmap, shared insights with Digital Insurance around how aerial imagery is used by insurers to better understand the impact of natural disasters.

The broker experience is determined not by how quickly a risk can be submitted, but by how efficiently and confidently a carrier evaluates it.

Eighty-eight percent of policyholders reported that they want a provider that anticipates coverage problems before they ask, but doesn't rely solely on AI to do so, according to a new VIU by HUB survey.

The most successful insurers avoid framing digital transformation as a choice between experience and technology.

Not every AI story is a success; what are companies like Liberty Mutual and Manulife doing right that others get wrong?

The best place to start AI adoption is tasks where employees already describe them as repetitive, slow or unnecessarily difficult, writes Amy Carlisle, president of MSI.

Aaron Minkovich, chief technology officer at Manulife, shared insights into how the company will expand AI and the ROI related to the partnership.

Improving the claims experience is critical for customer satisfaction and retention, according to Deloitte research.

Effi Fuks-Leichtag, chief product officer at ERGO NEXT Insurance, writes about how entrepreneurs are turning to AI search tools for insurance guidance.

A wave of new AI-enabled frameworks for marketing mix modelling are becoming the new standard among forward looking marketing leaders, writes Karl Canty, partner at Artefact.

Recent chemical incidents in Washington and California highlight the peril of forgoing pollution coverage, writes Dennis Willette, SVP and head of environmental at Westfield Specialty Insurance.

Insurance companies with the greatest advantage will adapt products and experiences locally while reusing capabilities globally.

Clients now expect a baseline level of technology options from brokers, the company's 2026 Broker Services Survey finds.