Practice management

Aaron Minkovich, chief technology officer at Manulife, shared insights into how the company will expand AI and the ROI related to the partnership.

Improving the claims experience is critical for customer satisfaction and retention, according to Deloitte research.

Effi Fuks-Leichtag, chief product officer at ERGO NEXT Insurance, writes about how entrepreneurs are turning to AI search tools for insurance guidance.

A wave of new AI-enabled frameworks for marketing mix modelling are becoming the new standard among forward looking marketing leaders, writes Karl Canty, partner at Artefact.

Recent chemical incidents in Washington and California highlight the peril of forgoing pollution coverage, writes Dennis Willette, SVP and head of environmental at Westfield Specialty Insurance.

Insurance companies with the greatest advantage will adapt products and experiences locally while reusing capabilities globally.

Clients now expect a baseline level of technology options from brokers, the company's 2026 Broker Services Survey finds.

The property-and-casualty insurance industry is undergoing a major digital transformation with the rise of generative artificial intelligence, writes Abhishek Peter, manager of digital marketing at FECUND Software Services.

Insurance companies are sharing their AI success stories with a focus on specific niches: controlling churn, fielding customer calls, slashing underwriting time and more. But even the biggest proponents of AI know it has limits.

Connected systems can help consumers understand each stage of the life insurance journey and ensure a more seamless, less fragmented consumer experience.

Virtual and mixed reality still have value for internal use and customer experience, even if other industries are moving on, writes Mark Klein, Chief Digital Officer at ERGO Group AG.

Legacy infrastructure, data challenges, workflow integration issues, regulatory concerns and skill shortages remain key obstacles in 2026

The carriers that are getting it right aren't using AI to replace adjusters.

Organizations that prepare early will be better positioned to protect their people and minimize operational disruption when severe weather strikes.

As more policyholders shop around, insurers are applying AI in many ways to entice them to stay, executives from LexisNexis, Gallagher and Chubb say.

Insurance companies are unknowingly turning away customers when technology fails both the applicant and the human handling customer service, writes Michael Podgortsev, director of data and AI strategy, speaks from personal experience: A hum

The insurers that build for execution, rather than waiting for the next tool or the next shock, will be the ones still keeping pace when the systems around them strain.

Travelers made a major bet on AI when it committed to developing its own in-house large language model, TravelersLLM. CTO Mojgan Lefebvre discusses how the company determines the technology's success.

The agents that report increased client retention are also more likely to have a positive opinion of using AI, according to Liberty Mutual's 2026 Independent Agency Growth Study.