Practice management

Customer expectations continue to evolve, and technology-based strategies must focus on their needs and preferences.

Effective claims automation requires a cultural shift that prioritizes people, processes and strategic alignment.

Chris Wolpert learned the power of publishing in getting across his benefits-advising message, earn street cred, and court prospective clients.

The integration of cell phones into daily life makes mobile engagement a top strategic priority for insurers.

Slow repair cycle times, widespread premium increases and the volume of catastrophic events all contribute to dissatisfaction, according to the U.S. Property Claims Satisfaction Study from J.D. Power.

With the uncertain status of the federal disaster response agency and NOAA climate and weather forecasting and research, NAIC hears about how disaster relief could depend on volunteer organizations, and difficulty getting storm and climate predictions.

CoreLogic rebrands as Cotality; Plymouth Rock collaborates with NWN, plus more insurtech news

Customers want more self-service options, requiring carriers to continue their focus on updating their technology options.

Three lessons in how affinity distribution can drive financial protection and long-term financial goals of communities.