Amazing customer experience - but who’s at the wheel, the customer or the agent?
It’s no surprise that businesses have started to fuse together customer and employee experience, after all, it’s the same key issues that drive both. It’s about attraction, engagement and retention.
In this session we will show how combining the customer and employee experience can deliver the differentiated service model. We look at the 3 things Insurers can do today to outclass the competition and give some great examples of how leading brands are forging the path in this unified approach.