Preparing for the “next normal”: Customer onboarding in insurance

60 Minutes
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Insurance companies have rapidly adjusted to the new normal in today’s COVID-19 world, with the essentials of business continuity, cost containment, and remote working under control. Next up are the customer experience and revenue-generating initiatives, including digital sales and services capabilities.

With face-to-face interactions limited by physical distancing, digital has become the way to engage with customers, and some innovative insurers are taking advantage of the current circumstances to reinvent themselves with a new digital brand and offering.

In this webinar, find out from a panel of industry experts:
· What the key factors for success are in launching a self-service insurance business
· Why data and technology are reshaping the future of insurance
· MunichRe’s 100% digital insurance offering with e-signatures and Pega Integration

Customer experience Coronavirus
Speakers
  • Pat Speer
    Pat Speer
    Principal
    Speer Content Strategy & Development LLC