Jennifer Lee

President and chief operating officer

Jennifer has 20 years' experience in the contact center industry with more than 15 years as a people leader. Throughout her career, Jennifer has served in a variety of roles in the contact center space, including operations, quality, workforce management, and client services. As Chief Operating Officer, Jennifer leads Intradiem's Product Management, Product Marketing, Marketing, and Customer Success teams. Prior to this role, Jennifer has served as Chief Strategy Officer and has led the Customer Success organization.

Agents

AI won't replace insurance call center agents, it's here to replace burnout

Machine learning capabilities can have a critical purpose for agents in roles that are both repetitive and complex.

By Jennifer Lee

February 2