Jim Smith is Executive Vice President of Wells Fargo and serves as head of Wells Fargo Virtual Channels (WFVC), with responsibility for Wells Fargo�s digital, phone and other remote channels� strategies and capabilities.A 20-year veteran with Wells Fargo, Jim has helped bring internet banking and financial services to customers since Wells Fargo became the first bank online. During his tenure, Jim has developed many industry-leading products, including Wells Fargo MobileSM, personal financial management tools, bill pay and several payment products. Jim has also helped Wells Fargo businesses transform their models to leverage e-commerce and digital technology.Under Jim�s leadership, Wells Fargo has won multiple awards from Keynote, Global Finance, CompuServe and others for digital products and experience and Wells Fargo has consistently earned top industry and consumer rankings in a wide variety of categories. These awards highlight Wells Fargo�s leading role in offering an excellent multi-product, multi-platform experience to all of its customers.With over 70 percent of all Wells Fargo consumer checking accounts actively managed online, there are more than 24 million online customers, 5 million Bill Pay customers, and over 13 million Mobile customers. WFVC also encompasses Wells Fargo's primary phone contact organization that supports multiple lines of business and serves all Retail Bank customers. With 23 centers, the service and sales channel supported over 450 million customer calls in 2013.
Like what you see? Make sure you're getting it all
Authoritative analysis and perspective for executives leading the digital transformation of the insurance business.