Lloyd M. Wirshba is Chief Commercial Officer for Convergys Corporation, responsible for driving enhanced value for client partners and continued business growth. Convergys’ 125,000 employees in more than 150 locations around the globe provide integrated end-to-end customer care, omnichannel technology, advanced analytics, collections and technical support solutions for most of the world’s most well-known brands in the financial services, telecommunications, cable, technology, healthcare, retail/ecommerce, automotive and travel & hospitality industries. Previously, Lloyd was CEO at Barclays’ US card business, where he led the development and rapid growth of Barclaycard’s customized, co-branded card programs. Lloyd also held many roles at American Express on the card issuing and merchant acquiring sides of the business. While at American Express, he led American Express’ business in the restaurant and entertainment industries and served on the board of OpenTable as well as the National Restaurant Association’s Educational Foundation. Lloyd also held the role of SVP Member Services at AOL, responsible for leading the organization providing acquisition, retention, billing and technical support services for the then millions of AOL members. More recently, he also served as a senior advisor in Deloitte’s payments consulting practice.���
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Authoritative analysis and perspective for executives leading the digital transformation of the insurance business.