Robert McIsaac

Insurers should note that customers are more willing than ever to divulge personal information for the promise of a better deal, an enhanced experience and better service.

We live in a brave new world now with digital devices and equipment surrounding us in a sea of capabilities that (generally) improve the quality of our experiences.

A trip to area hotbed of technological innovation calls into question the potential viability of insurers' legacy systems, operations and processes.

The rate of change is accelerating for demographics, technology and customer expectations.

Insurers across all lines of business increasingly recognize that their core systems are not able to properly position them to deal with imminent competitive threats.

For many carriers, these types of investment decisions are only made once or twice in a generation.

As the Millennial generation comes of age, they will demand fundamental changes — and others as well — from life insurers.

Preparedness is the only weapon against increasingly sophisticated security challenges.

Focusing on the lack of testing makes for snappy headlines. More importantly, though, it's an indication of systemic failures in the development process.

Accurately and consistently estimating the costs of major IT projects is critical for an IT department's and CIO's credibility.