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Insurers should note that customers are more willing than ever to divulge personal information for the promise of a better deal, an enhanced experience and better service.
February 10 -
We live in a brave new world now with digital devices and equipment surrounding us in a sea of capabilities that (generally) improve the quality of our experiences.
January 16 -
A trip to area hotbed of technological innovation calls into question the potential viability of insurers' legacy systems, operations and processes.
December 10 -
The rate of change is accelerating for demographics, technology and customer expectations.
December 8 -
Insurers across all lines of business increasingly recognize that their core systems are not able to properly position them to deal with imminent competitive threats.
December 4 -
For many carriers, these types of investment decisions are only made once or twice in a generation.
September 22 -
As the Millennial generation comes of age, they will demand fundamental changes and others as well from life insurers.
August 12