Automated Intelligence and Human Interaction

Web Seminar Elevating the Insurance CX with Tech and Human Touchpoints

The value of CX is clear: a recent McKinsey study found that CX is a strong predictor and driver of financial and organizational outcomes. With AI comes the promise of faster resolution for low-touch CX interactions - but complex questions and the potential for customer confusion aren't going anywhere.

Sponsor Content from Glance
Why investing in human ingenuity will drive innovation

Insurers must invest not only in technology but also in their workforces.

April 12

Shay Alon

Accenture
Customer experience

Poor communication has big impact on customer satisfaction, Hi Marley

Almost half of the five-star ratings mentioned a good experience with an adjuster as the primary reason for satisfaction in a claims process, according to the customer satisfaction surveys analyzed by Hi Marley.

By Kaitlyn Mattson

March 9