Customer experience

Average repair cycle time for claims is down, but the average repair cost and premiums have increased, according to the 2024 U.S. Auto Claims Satisfaction Study.

Argo Group CEO Jessica Buss shares insights on managing purposeful leadership and work-life balance

Insurance providers could use digital-based strategies like home management platforms and homeowner AI tools to reduce claims and increase customer satisfaction.

With the adoption of AI, how will the role and responsibilities of live agents change?

DIY digital life insurance platforms can offer a quick, convenient way to find and obtain a policy solution.

Unlike previous generations, these digital natives expect seamless, personalized experiences that integrate effortlessly into their daily lives.

Insurers continue digital transformation for operational excellence across the value chain.

A new study finds that today's middle Americans are facing a life insurance coverage gap due to a lack of information.

State Farm, Allstate and Geico are top performers in digital experience, according to new research from Corporate Insight.

To close the coverage gap, boost growth, and improve the customer experience, it will be crucial for life and annuity insurers to increase their use of AI and modernize processes.