Customer experience

Life insurance plays an important role as part of a healthy financial plan and Fidelity is using technology to improve accessibility and streamline the process for policyholders.

The Women in Insurance Leadership honoree identifies five specific moments where companies must excel for customers.

CSAA's Alonzo finds that her niche is doing brand new things and pioneering new strategies.

Colleagues say Mager supports others' work and career development.

Melissa Gutierrez, senior vice president and general manager for Pets Best, sees a lot of opportunity for "rapid growth" in the pet insurance industry, especially in a digital space.

As the rest of the world becomes increasingly connected, consumers expect all aspects of their lives to be on-demand and seamlessly integrated into digital platforms.

Mutual carrier's innovation executive begins digital technology development by starting with the business context for projects.

Boyd is president and CEO of Plymouth Rock Assurance Corporation where she is leading digital transformation.

The leader of the company's claims services unit talks about bringing in different points of view to American Family's update of its claims services technology, and retaining the human element of servicing claims.

Plymouth Rock's VP of customer solutions focuses on improving communication.