Customer experience shouldn't be ignored after the ink dries on the policy. The policyholder experience should be anticipated and integrated into the entire conception of the product from sale to service. This panel will offer tips to create an experience that doesn't disappoint after the sale is made.

Peter Grant, Co-founder of Foresight Group and CEO of Safesite; Tim Carlson, Assistant Vice President, AI Accelerator - Travelers; Sanjeev Chaudhry, Founder & CEO, Gigaforce

Sector innovators explain where and why they've had success, and what is still possible, as well as the downstream effects on prices and distribution opportunities.

Stuart Rose, Strategic Advisor, Aite-Novarica; Prashant Nema, EVP, Chief Information Officer, Arch Capital Services Inc.; Joe Riesberg, Senior VP & Chief Information Officer, EMC Insurance Companies

Insurance companies can use the wealth of data they have to personalize every experience – and product – if they so wish, down to the individual level. This panel will discuss how carriers can develop the right touch with personalization efforts.

Machine learning can be effectively applied across structured, semi-structured, or unstructured datasets, as well as right across the value chain to understand risk, claims, and customer behavior, with higher predictive accuracy. Working with machine Learning does of course have its challenges.

This session explores the various ways one of the nation's leading insurers harnesses the power of data to stay ahead in the small commercial game.

We'll evaluate how the ideation process is adapting to the post-COVID world.

Bill Pappas, EVP and Head of Global Technology and Operations, MetLife

This talk will focus on what AI-derived data is currently available, the AI/ML techniques used to process and produce this data, and its immediate applications for small commercial Underwriting.