Distribution

For being such a smart industry, the link between customer engagement and user experience appears to be stuck in a blind spot.

Accenture's life insurance software platform will be employed to help manage 100,000 life insurance policies.

Gartner cautions that social, mobile, cloud and information are driving new and different business scenarios that insurers ignore at their own peril.

New York Life announced today that John O’Gara and Richard Simonetti have each been elected SVPs in the company’s Agency Department, reporting to EVP and Head of Agency Mark Pfaff.

Gudvangen will be responsible for managing policyholder service delivery, including policyholder benefits and claims. She will also oversee administration of the closed block of business, and will lead the development of a new team focused on operations actuarial and tax. Gudvangen will report to the SVP of Enterprise Operations, Jasmine Jirele.

Mobile capabilities enhanced as well as industry-specific updates, which are designed to accommodate companies under regulatory pressure.

Continuing its strategy for expansion, Marsh & McLennan Agency LLC (MMA), a subsidiary of insurance broker Marsh Inc., today announced the acquisition of Brower Insurance Agency, one of the largest independent agencies in Ohio. Terms of the transaction were not disclosed.

An E&S industry initiative is pushing for improved processes by way of automation—with which both agents and carriers win.

Ward Group recommends statistical evaluation of distributors, as well as increasing collaboration and communication regarding goals and risk appetite.

However, uncertainty surrounds ultimate size and shape of the market, as well as its effect on traditional auto insurance, according to SMA study.