DIGIN 2023

Session archives
2023
Featuring high-level think tanks, engaging workshops, deep-dive roundtables and so much more, DIGIN 2023 is thoughtfully curated to provide actionable insights and powerful networking. With an unrivaled level of interactivity, this is where the insurance community connects and collaborates to address the industry’s digital evolution.
General sessions
Masterclass: Achieving innovation excellence (Part 1)

Dr. Peter Temes, Founder & President, ILO Institute

June 12
Masterclass: Achieving innovation excellence (Part 2)

Dr. Peter Temes, Founder & President, ILO Institute

June 12
Masterclass: Achieving innovation excellence (Part 3)

Dr. Peter Temes, Founder & President, ILO Institute

June 12
Guest speaker luncheon: Predictive analytics: Delivering on the promise of big data

In this keynote, Predictive Analytics World founder and Predictive Analytics author Eric Siegel reveals how predictive analytics works, and the ways in which it delivers value to organizations across industry sectors.

June 12
Optimizing talent to accelerate the path to profitability

In this session, senior-level Insurance & InsurTech thought leaders will provide solutions for companies to address these trends and remodel their talent acquisition, engagement and retention strategies to drive profitability and gain competitive advantage.

June 12
The Digital Insurance innovation faceoff opening remarks & winner announcement

The Digital Insurance Innovation Faceoff will feature presentations of cutting-edge products, technologies and services developed by leading suppliers to address industry challenges and support digital transformation. Faceoff is aimed at advancing insurance digital transformation and recognizing excellence.

June 12
State of insurance digital transformation

This is an annual survey of insurance business leaders that looks at the key trends driving digital transformation in the insurance industry.

June 12
Post-COVID, Where will insurance ideas come from?

Nicole Gunderson, Principal, ManchesterStory; Beti Cung, VP of innovation and labs, CSAA

June 12
Breakout Sessions
Track 2: Where innovation and CX intersect

This insightful and interactive session outlines how to use general market research and customer insights gathering around potential new concepts to help enhance the overall customer experience.

June 12
Track 3: Women in tech

Join us for a panel of women who are leading the way in the digital insurance transformation for a discussion about leadership, tech, and their personal journeys, in a male dominated sector.  

June 12
Track 4: How AI can help you find and keep quality talent

In this session, we'll explore how firms can use AI to become a preferred employer and supercharge talent with a focus on where we're seeing success within underwriting.

June 12
Track 1: Solving data accessibility to enable digital transformation

This session will share lessons learned on how to transform data from an underutilized possession to your greatest asset.

June 12
Track 2: The customer still rules

This presentation will examine "the customer still rules" theme and how critical it is that marketing informs and controls the entire customer journey, from the start of the sale and beyond.

June 12
Track 3: Leading the way: Women insurtech founders panel

Hear from a panel of women entrepreneurs who have successfully launched insurtechs what the keys to success are and what can be done to continue the movement. 

June 12
Track 4: Using data to create high value growth

This session will explore how companies can harness the power of data to solve business problems and achieve high value growth.

June 12
Track 1: Back to basics: The rise of peril focused tech

This panel will explore the success of smart home programs that go "back to basics" by putting peril focused tech at the forefront and using these devices to attract new business while minimizing risk that could impact insurers, and policyholders, bottom line.

June 12
Track 2: From brick and mortar to online, how to personalize the digital customer experience

Whether it's a direct to consumer insurance carrier, an independent agent or a lead aggregator. How can agencies survive in this environment?

June 12
Track 4: Combining technology and people to reimagine claims

This presentation will address the coming shift from traditional claims handling methods to the new digital experience.

June 12
Track 5: Unleashing the power of embedded insurance: Navigating the future Of insurance

This session will explore how embedded insurance is transforming the insurance landscape, offering customers seamless and convenient coverage, and driving innovation in the industry.

June 12
Track 6: Next-generation underwriting for property climate risk

Climate change is affecting all of us, how does it impact underwriting?; What type of data is required for effective underwriting and analysis for right-pricing the risk?; How can AI be effectively utilized in underwriting climate Risk?

June 12
Track 7: Achieving data transparency

Insurers must be transparent about their use of and security around customer data in order to get buy-in. This panel will discuss how to achieve that trust. 

June 12
Track 8: Agents are back – or did they never leave?

Why customers are turning to agents despite digital tools being more common than ever; How agents themselves are able to sell and service more effectively with their own digital tools; What the agent of the future will focus on

June 12
Track 5: Innovation and opportunity: The digital transformation of benefits

In this panel session, industry leaders will explore how the group benefits ecosystem has transformed, where it's heading next, and how carriers can adapt their distribution, partnership, and tech strategies to meet members where they are today.

June 12
Track 6: Big data – big risks: How to use AI in preventing bias

In this session, shares  lessons learned and best practices in leveraging the technology platforms to use AI/ML to offer higher risk auto insurance customers competitive rates based solely on their driving records.

June 12
Track 7: Updating your data strategy

Remember when "Big Data"was a new buzzword? Now, it's the status quo: Insurers have digitalized their paper pasts, and are ingesting new digital-native data sources at a rapid rate. Is it time, then, to revisit data management best practices? 

June 12
Track 8: Capitalizing on the insurtech opportunity: How carriers and distributors can partner with insurtech

Learn the right way to work with this emerging new sector to help your organization fill critical components in your value chain.

June 12
Track 5: Insurance for the underserved: How thoughtful products can help immigrants and the working class

Auto ownership is a necessity for many Americans. But, immigrants and low-income consumers often run into hardships acquiring auto insurance. Too often language barriers, zip code data, and credit scores lead to limited options and high fees. In this session attendees will learn how marginalized communities have been overlooked by traditional tech innovation in auto insurance and how new tools and solutions are revolutionizing access to this neglected customer segment.

June 12
Track 6: Life insurance in today's market

A panel of insurtech, incumbent, and investor discussing the current and future state of the life insurance industry.

June 12
Track 7: Using intelligent decisioning engines across the insurance value chain

This session will explain what is intelligent decisioning and discuss the potential use cases across the insurance value chain.

June 12
Track 8: How to evolve digitally while elevating the agent experience

How do leaders evolve digitally while still helping agents' create and maintain essential customer relationships? When adopted thoughtfully, technology can elevate, not remove, the human touch.

June 12
Case studies
Case study: Streamlining complex claims through a loosely coupled architecture

Join Erik Roen, Travelers CIO, and John Ball, SVP of Customer and Industry Workflows at ServiceNow, to discuss how technology modernization supports streamlined consumer-grade experiences across any complex claims journey. 

June 13
Case study: New York Life (NYL) and Virtusa discuss how digital transformation modernized NYL's Insurance landscape to fuel business agility and scalability

In this panel discussion, learn how NYL overcame business challenges and partnered with Virtusa to achieve digital transformation and innovation to increase productivity and stay abreast of market conditions.  

June 13
Demos