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New W.R. Berkley division focused on the high-net-worth market was built from scratch to combine the best service options from digital and agent channels.

One in four firms now make regular use of artificial intelligence and many are interested in the potential of other emerging technologies, says CompTIA.

A increasingly digital – and ever-warmer – world is having an impact on how insurance companies identify and price risk.

Though many insurers still feel they are behind in innovation, all are taking steps to build capabilities.

Tech leaders note, however, that technology can't succeed without organizational incentives that focus on customer engagement.

Carriers are looking to expand their addressable market for risk management services, and innovative solutions are key.

Effective managers are analytical leaders who are adaptable and possess systematic and methodological ways to achieve results.

With underwriting results deteriorating in personal auto, carriers hope to reduce risky habits among their policyholders.

Many agents and brokers understand that a robust analytics strategy is crucial, and are responding.

These technology skills have shown a basically steady, sustained growth performance stretching back to early 2010, says compensation analyst David Foote.