Ask the experts: Claims conversations

January 26, 2023 3:29 PM

Insurance agent taking pictures of a damaged car on a mobile phone.

Supply chain snags, staffing shortages, inflation and catastrophes – oh my! P&C insurers are looking at a challenging 2023. Rounding out our claims outlook for the year, we went right to the source: Claims leaders at three insurers, who shared how they're meeting these discrete challenges head on.

Don't miss our other claims coverage:
How claims have transformed since the pandemic
IoT: Promising for claims, but still developing
Navigating catastrophes with data

Tim Constien

Chief claims officer, American Family

"The technology has progressed rapidly these last two or three years in part because of the more remote workforce. I also think the last two or three years have changed the customer's willingness to accept and actually now demand more of a remote remote adjustment process. Customers are more and more willing to jump in and help out with the process of collecting information, sharing information, and that just that makes that remote workforce, the remote adjusting that much more likely and viable."

Andrew Leeds

VP of claims, Plymouth Rock Assurance

Andrew Leeds

"Analytics and data folks [can] help us identify opportunities within the claim adjusting process to either be more accurate, more efficient, or provide better customer service. At Plymouth Rock we have people dedicated to the claims organization focused on data analysis. But they're also part of a larger ecosystem of data folks.

Dimitrius King

Chief claims officer, Pie Insurance

Dimitrius King

LaJune King

"People are the driving force behind this. And having the talent that works alongside the AI and understands the benefit of AI will allow us to accelerate this. Having the data and understanding the trends and making sure that we're utilizing the data feed in the AI is only going to help our talent succeed in this industry and ultimately help our customers."