The property/casualty industry is facing a number of potentially transformational forces, including increasing competition, consumerization, the number of communications options for both agents and customers, social networking, and an evolving regulatory environment, according to Gartner’s “Hype Cycle for P&C Insurance, 2012.”

There are four major business strategies guiding development and technology expenditures: operational efficiency, customer centricity, claims transformation and underwriting profitability, and the technologies that support these strategies differ. Gartner analyzed what insurers need to focus on within each strategy:

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