Getting it right the first time became a goal worth pursuing for this Hastings, Mich., P&C insurer.
A few years ago, Hastings Mutual Insurance Co. experienced a big problem with undeliverable mail. At one point, the number of policies with incorrect address information approached 30,000—nearly an eighth of the company’s total. Direct costs to the carrier were around $80,000 annually for additional labor, printing and postage to correct and resend documents. But the indirect costs—delays getting policies out to customers, slowed invoices, even incorrect ratings on some personal lines—thanks to inaccurate ZIP codes-were potentially far more damaging.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access