U.K. auto insurer Admiral Group has reported improved levels of customer insight thanks to Verint Systems' Speech Analytics platform, the company announced today.

Using Verint’s speech engine, Admiral is able to capture and analyze inbound and outbound calls to eliminate manual processes such as sourcing calls by type. Additionally, Admiral is cracking down on avoidable phone communication with customers, it said. The South Wales-based carrier has worked with Verint since 2014, previously deploying the vendor's Quality Management and Call Recording technologies.

Register or login for access to this item and much more

All Digital Insurance content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access