Independent insurance agents have built their reputations serving customers, but now they're being asked to not only serve customers, but to protect their personal information.As individuals become increasingly vigilant about the privacy and security of their health and personal information, the onus has fallen on independent agents and brokers to safeguard this information, according to a new report by Agents Council for Technology (ACT).
In its report, titled "Safeguarding Non-Public Personal Information," ACT, a group affiliated with the Independent Insurance Agents & Brokers of America (IIABA), Alexandria, Va., states that agents must become more diligent in how they protect customers' information.
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