Staying connected while away from the office is taking on increasing importance to insurers, according to a new survey. Conducted in September by technology solution provider FirstBest Systems Inc. as part of Market Scout Entrepreneurial Insurance Symposium in Dallas, the survey queried 67 respondents from the carrier/MGA/MGU area, 94 percent of whom primarily represented commercial lines and 46 respondents from the agent/broker area, 90 percent or so representing commercial lines.
Not surprisingly, survey respondents from both groups either already use or want a tablet device and a smartphone in order to conduct business. But, for the first time, laptops are now considered secondary to mobile device use among carriers. The survey results revealed that 46 percent of respondents would prefer a tablet for business use when away from their desks, 34 percent use a smartphone, and only 23 percent a laptop computer.
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