During the Thanksgiving holiday, I ran into an independent agent who is a long-time friend of my father-in-law. Ed was moving into his new house, and I dropped by to show him my son, Christian, who was born October 26.When I hear industry observers discuss how the Internet will affect the future of insurance agents, I immediately think about the agency that bears Ed's name. I know that Ed enjoys his business and that he does not intend to retire soon, but he does recognize that the industry is undergoing significant change, and he's concerned about what the future has in store for him and his staff.
Every year in May, Ed joins us on a fishing trip to my in-law's cabin in Wisconsin's North Woods. And when the walleye aren't biting-which is most of the time, unfortunately-Ed and I like to talk about the future of the insurance industry.
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