Alfa Insurance has chosen Kony Solutions Inc., a mobile and multichannel application platform provider, to launch the newest version of its Alfa2Go mobile application, which now offers customers the option of paying bills, filing claims and accessing policy information on iPhone and Android smartphones.
"This version of Alfa2Go demonstrates our commitment to providing our valued customers with more convenient ways than ever to manage their relationship with Alfa. Customers can still take advantage of the personal service they expect from us, with the additional option of accessing important services anytime, anywhere from their smartphones,” said Walter Overby, Alpha’s VP of corporate internet and e-business. “By moving to Kony’s platform, we are future-proofing our app and ensuring a quick and efficient process for supporting new features, new mobile channels, devices, and OS upgrades.”
In addition to paying bills and filing claims, customers who register policies with MyAlfa can access policy information or view auto insurance identification cards through a secure connection on their handheld devices, the company said.
"The ability to view auto identification cards is especially valuable with the recent decision by the State of Alabama to accept digital images as proof of insurance," Overby said. "Alabama was one of the first states in the country to accept electronic identification cards for law enforcement, and we believe other states will follow suit."
Other features of the Alfa2Go app include vehicle maintenance reminders that prompt consumers to change the oil, rotate tires, renew license tags or renew their driver's license. A mapping feature also helps customers locate Alfa offices, tow trucks, body shops and gas stations.
“We’re delighted to work with an innovative company like Alfa to bring a new generation of mobile technology to market,” said Harold Goldberg, Kony’s CMO. “Alfa understands that delivering a high-quality app and user experience is critical to their mobile strategy, and will help them continuously enhance customer service and ultimately grow their business.”
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