J.D. Power recently announced that Amica Mutual Insurance Company has topped its Homeowners Insurance Customer Satisfaction rankings for the 15th consecutive year. To find out how the insurer’s technology strategy and investments contributed to this ongoing success Insurance Networking News spoke with Darlene Major VP for the corporate information systems (CIS) department for the Lincoln, Rhode Island-based insurer.

INN: Can you tell us a little about your background at Amica?

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