Claims processing capabilities within the automobile insurance segment is not unlike a car itself-hitting on all cylinders is essential to ensure high performance.In 1999, Mayfield Village, Ohio-based Progressive Insurance Co. debuted TotalPro, a Web-based claims processing application that can be activated by both internal affiliates and Progressive policyholders.

"With our TotalPro Service, one of the many integral capabilities is that policyholders can get access to a network of carefully selected repair facilities that do high-quality work," says Brian Brylinski, manager of corporate claims for Progressive.

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