Boston — While some say data is the essence of the insurance industry, accessing, managing and using data can be a daunting task, especially when doing this requires a range of technology solutions, including data warehouses, data marts, extract-transform-load (ETL), customer relationship management (CRM), unified presentation layers and business intelligence.
Only a few years ago, technology designed to collect, warehouse and mine data was considered bleeding edge. Today, those technologies are part of standard operating procedure, according to Anthony Hetchler, Jonathan Kost, Karen Linnell and Mike Szocs, all with Marshall & Swift/Boeckh LLC, who authored an INN article at this time last year.
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