Business intelligence, policy administration portals and claims technology are hot spots for new technology investments among personal lines carrers, according to a new heat map of core systems investments released by Novarica.

“As the market continues to be soft, we are seeing personal lines carriers looking to invest in initiatives that promote growth strategies, expense reduction, and improvements in underwriting results,” said Karlyn Carnahan, a Principal with Novarica and author of the report. “Business intelligence, policy, agent portals and connectivity, and claims are definitely key technology areas for these carriers to help confront stresses on profitability.”

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