Commercial property isn't the most obvious place to implement a black box rating engine. But with new products and rates on the horizon, CNA Insurance replaced its integrated legacy rating engine and revamped the culture, taking ownership from IT and putting them in the hands of actuarial business users. Lindsay Lovvorn Fassett, AVP and business lead at CNA, spoke with INN about the challenges and opportunities of the project and how it's affecting underwriters and consumers.

INN: CNA has a black box rating engine for commercial P&C. How and why did that come to happen?

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