Designed to help companies improve processes and workflow by automating and streamlining a variety of day-to-day functions, business process management (BPM) technology is rapidly emerging as a popular tool for insurers.

Indeed, insurers are using BPM to overlay and augment a variety of business processes. The primary challenge with any BPM effort is determining the right functional area on which to focus and, within that area, picking the right project to start with.

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