To download, or not to download? That is the question for carriers and agents yet to fully embrace the technology that enables the transfer of policy information in an accurate and timely manner.

To be sure, carriers have largely adopted download tools for personal lines. Those insurers that have implemented the technology are able to provide faster, more accurate service to both agents and policyholders as a result. Among commercial lines carriers and agents, the uptake has been markedly slower.

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