Cycle time reduction is the name of the claims handling game and Ohio Casualty Group is tapping into innovative applications of wireless technology to create a winning business strategy.Each day the Fairfield, Ohio-based property/casualty group of insurance companies eliminates from its auto claims processing timeline, it reaps savings of between $80 and $100 per vehicle per day in so-called soft costs.
"The quicker we can take action (to conclude) the claims processing cycle the less we have to pay for towing, storage and car rental expenses," says Phil Horst, nationwide manager of auto physical damage for Ohio Casualty Group.
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