The nation's third largest automobile insurer is pioneering a one-stop vehicle repair service that's earning accolades. The Progressive group of insurance companies is applying home-grown and purchased information technology to manage the entire claims process for customers in 17 selected U.S. markets.There's little in life that compares to the emotional experience of having an automobile accident that's followed immediately by the car repair merry-go-round.

To most consumers, the vehicle repair process can be a confusing and time-consuming process. Generally, you must contact your insurance company, get repair quotes from several body shops, arrange for a rental car, get your car to the body shop, check on the progress of the repairs, wait for the car to be fixed, then inspect the work and drop off the rental. And that's if everything goes well.

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