For years, carriers and agencies have looked for ways to better connect and share information as quickly and seamlessly as possible. There has been notable progress in the development of agent portals and extranets, which offer access to customer data, applications and ancillary information. However, many agents still rely on e-mail and a mix of online and offline connections to interact with carriers.

Cloud computing brings a new dimension to the carrier-agent relationship. By putting information and functions out on clouds, carriers have a single, managed environment that is potentially accessible to every agent. At the same time, carriers don't have to worry about the technical or hosting issues that can arise with such widespread connectivity.

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