In executive offices across the United States, the September 11 terrorist attacks reinforced the importance of disaster preparedness. Disasters, either man-made or natural, can strike without notice, and failure to have comprehensive business resumption plans can place an organization's future at risk."If there is a disaster, and you don't have a working disaster recovery plan, you will have a second disaster that could be fatal to your enterprise," warns M. Victor Janulaitis, president and found of Janco Associates Inc., a Park City, Utah-based company that has drafted disaster recovery plans for 85 Fortune 500 corporations.

Most companies, including carriers, have sufficient business resumption plans for their mission-critical IT systems. But experts warn that insurers should not overlook other business processes, such as continuous communication with employees, risk management and claims administration, when they develop their business resumption plans.

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