In a leadership meeting recently, a large P&C carrier brought up the topic of human capital as a key building block to global excellence.

Where does the industry stand on this? Perhaps it depends on the size of company, but it's fair to assume that most insurers are concerned about attracting and retaining the highest caliber talent, from backfilling positions due to retiring IT personnel to scouring the world's higher education system to encourage bright and talented people to enter the industry.

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