For insurance carriers, the stakes related to security breaches are through the roof. Liability, reputation and lost-revenue issues notwithstanding, more and more policyholders are demanding accountability.A number of well-publicized surveys confirm that one in five Americans has already been victimized by identify theft. And since American insurance corporations are not required to inform their customers where their personal information is stored (at the carrier, agent, outsourced or offshore facility), consumers report feeling less in control than ever.
But, as evidenced by a recent survey conducted by Los Angeles-based Impulse Research on behalf of Chubb Group of Insurance Cos., Warren, N.J., Americans don't seem to care whether their information has been taken by an insurance company insider or a hacker.
Of the survey's 1,850 respondents, 65% would like to see the companies that fail to protect customer data fined, and 63% of respondents want these companies charged with a crime.
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