If it feels as though messaging-related data has gotten the better of you, it has.

If you manage these systems for your organization, you must consider which of the recent proliferation of hardware, software, platforms and apps your employees should be using. And you must decide this at many levels, from basic internal employee PC e-mail access to the mobile apps used by claims adjusters or sales reps in the field. From security and productivity standpoints, other questions arise: Who should have access to what data? How much time is lost by employees just processing the hundreds of messages that appear in their inboxes each morning?

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