Over the past few years, many financial services providers have struggled to automate their operations across the enterprise. For most, the task of extracting data that resides in antiquated legacy systems and seamlessly linking these systems across various business units has proved to be nothing short of rocket science.

But don't broach this colloquial expression around Richmond Waller, the executive vice president of e-business for Schaumburg, Ill.-based Zurich North America. Trained as an aerospace engineer, Waller knows a thing or two about rocket science, and insists that insurance automation challenges don't hold a candle to some of the projects he's seen.

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