Farmers Insurance has announced the launch of its new Enterprise First Notice of Loss (EFNOL) system.
The new platform allows Farmers personal lines customers to capture new loss information and expedite the claims process, the company says. EFNOL will also send a summary of selected repair facilities, the assigned claims representative's contact information and any scheduled services to clients’ computer or mobile phone. Additionally, Farmers' agents are also able to secure related loss details, and help set up services for customers.
"The new platform is a big win for our customers and agents," said Keith Daly, chief claims officer for Farmers Insurance. "EFNOL reinforces our commitment to investing in new technology to enhance our customer experience and makes it much easier for customers to report a claim and have up to the minute insight into the progress of their settlement."