Farmers Latest to Offer Identity Theft Services

Scottsdale, Ariz. — Farmers Insurance Group, a Los Angeles-based personal lines property/casualty insurance group, plans to provide a service to its customers called Farmers’ Identity Shield, a 24/7 identity theft resolution service powered by Identity Theft 911’ s fraud advocacy services.

“We are thrilled to work with Farmers, which has the vision, size and scope to offer this much needed product to such a wide audience,” says Identity Theft 911 CEO Sheryl Christenson. “With Farmers’ Identity Shield, Farmers has taken the time and effort to develop a comprehensive package to address the identity theft nightmare, which has the potential to benefit millions of U.S. households.”

Identity Theft 911, Scottsdale, Ariz., provides a personal advocate to assist policyholders, one-on-one, through all of the challenges of identity theft restoration. The company's 24/7 resolution service is designed expressly to reduce the time, stress, financial impact and other costs suffered by identity theft victims, and to simplify the process for all involved.

“In Identity Theft 911, we searched for and found a service provider that delivers professional, white-glove advocacy service that is at the top of its class,” says Paul Hopkins, CEO of Farmers Group Inc.

In addition to aiding policyholders who suspect they have fallen victim to identity theft, the suite of services includes assistance in replacing a family’s critical identification documents that are lost, stolen, damaged, or destroyed as well as providing guidance at times in a family’s life when they are more vulnerable to identity theft such as when they are traveling, moving, facing a military deployment or if there has been a death of a spouse. The services also place a special focus on a family’s minor children who are becoming identity theft victims in increasing numbers.

“With Farmers Identity Shield, we have equipped our policyholder households with a broad range of tools to help detect and defend against identity theft,” says Alex Tsetsenekos, director of Product Development for Farmers’ Home Product Management. “However, we know that there is no way to fully eliminate the risk so we provide supporting coverage and limits, and, if an identity theft does occur, we know we have a premier advocate service in place to work with our policyholders one on one during the identity restoration process.”

Source: Identity Theft 911

For reprint and licensing requests for this article, click here.
Customer experience Core systems
MORE FROM DIGITAL INSURANCE