Much of the CIO panel discussion that closed out this year’s PCI Technology Conference in San Antonio revolved around what Jim Albert, CIO of Bankers Financial Corporation, described as “challenging the perception that IT is a roadblock to success.”

This task is made daunting by many common challenges facing IT units looking to modernize business operations. And the message from Becky Nash, SVP at Ameriprise Auto & Home Insurance, was that this is a problem no matter how long an insurer has been investing in innovative technology.

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