“What would it look like for an insurer to do everything right with today’s technology?” That question, posed by Celent Senior Analyst Karen Monks, was answered last week as Celent awarded Nationwide Insurance with its 2012 Model Insurer Award, held during the firm's 2012 Insurance Innovation and Insight Day in Boston. As part of Celent’s Model Insurer presentation, Monks explained the theory behind the recognition given to Nationwide.

“We looked for key best practices in the use of technology across a broad range of areas, as well as the components that make up a theoretical model of an insurer’s IT systems and practices,” she said. “Those model insurer components generally represent the way things should be done. No single practice makes an implementation successful.”

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