The largest insurance company in the Czech Republic, Ceska pojistovna, is using IBM technology to help prevent IT issues and support core business functions, such as claims processing and customer management.

IBM says 20 years of growth at Ceska pojistovna have led to system sprawl, the creation of independent and disparate IT operations, and a lack of integration. As a result, costs and the risk of system failures were rising, IBM adds. Ceska pojistovna worked with IBM Premier Business Partner GC System, a.s., to add a suite of IBM software and systems to better manage its IT infrastructure, including monitoring, event assessment and predictive analysis.

Now, performance data is collected and streamed through a central console that provides a consolidated view of information across the IT environment, says IBM, where it is monitored and reported on in real time. Historical and predictive analysis tools alert the IT department to potential fluctuations in resource use and performance issues. This allows administrators to rebalance workloads or fix other root causes to avoid problems before they affect the business. By embedding predictive analytics into the infrastructure, Ceska pojistovna can respond more quickly and accurately to customer needs, better anticipate and prevent outages and deliver fact-driven metrics.

Among the IBM Tivoli software being used, IBM says Tivoli Business Service Manager plays a critical role in capturing and correlating service events from multiple sources in a central database running on two IBM Power 550 Express servers.

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